Purpose

At Three6 we help organisations design lasting solutions for the problems that matter and make them stick.

As the world we live and work in continues to evolve, Three6 is here to help make it a better place by working with positive impact organisations. We support businesses as they adopt digital ways of working and transform their approach to enable greater customer outcomes, high performing teams and efficient delivery.

Digital transformation is a major initiative in many organisations which involves a signiﬁcant degree of organisational and ﬁnancial risk. It can be highly complex, requiring multiple parts of an organisation in the areas of service / products, people, processes, and technology.

We are different to the ‘Big Four,’ our clients come to Three6 because they’re looking for more than just a consultancy. Three6 uses proven consulting tools and methodologies – together with the input from your unique team, stakeholders and customers – to help build your organisational capability and successfully embed your digital transformation.

Organisational Environment

The position sits within the Process function and reports directly to the Head of Process. This position will also participate in projects in the service design function as well as other internal activities.

Position Summary

We work with clients who are wanting to transform, to support this mission you will help to understand and analyse the services and processes of our clients. Connecting what they do to the customer experience and highlighting opportunities for simplification and improvement. Having strong communication and process mapping skills you will be able to support our customers to highlight the complexity and solve their problems.

You should have expertise in process improvement, lean methodologies, process mapping, and continuous improvement, with the ability to apply these skills across projects. CPS230 experience is a plus, though not essential. Agility, flexibility, and the ability to work both independently and within a team is essential.

This role is for a fixed-term (6 month) contract with the potential to extend further.

Who are you?

You are a self-starter
You are a quick and willing learner
You are able to think on your feet and take initiative when needed
A people lover with excellent stakeholder management skills
Love being with and around people
Loves problem solving and can break down a problem into a plan
You can think on your feet and make decisions when needed.
You love challenging the status quo and you want to make the world a better place.
You are energetic and passionate about what you do
You are empathetic
You are a true team player
You must be willing and able to work from home and have the necessary technology (laptop, mobile with Wi-Fi, etc)
You have a positive growth mindset, excellent listening skills, and strong writing skills

Qualification And Experience

Excellent understanding of data and process analytics
Strong in Lean and Continuous improvement
Previous experience mapping processes and highlighting opportunities.
Ability to prioritise projects to deliver value quickly
Implemented process improvement and benefits achieved
An active listener and great stakeholder communication
CPS230 experience is a plus, though not essential

Key Responsibilities As a Three6 Consultant

Engage with key stakeholders and establish objectives and goals for the client work
Set up meetings/ workshops to understand and map out existing processes
Facilitate workshops both in person and online
Conduct interviews to further understand the process and how it differs from what is actually being done
Look for improvements and opportunities to standardise the process
Understand complexity of the processes and think innovatively about ways to remove the waste
Implement process improvements to deliver value quickly
Understand risk and have to critically question current ways of working
Develop relationships that maintain and enhance the client engagement with Three6

A DAY IN THE LIFE – every day will be different but here are a few things you will do:

Engage with key stakeholders and establish objectives and goals for client work
Set up meetings/ workshops to understand and map out existing processes
Facilitate workshops both in-person and online
Create presentations and able to present the value of work back to clients
Conduct interviews to further understand the process and how it differs from what is actually being done
Look for improvements and opportunities to standardise the process
Is continuously challenging ourselves and our clients to ensure we are always delivering.
Understand the complexity of the processes and think innovatively about ways to remove the waste
Implement process improvements to deliver value quickly
Understand risk and must critically question current ways of working
Develop relationships that maintain and enhance the client engagement with Three6
Participate in internal Three6 activities and projects to improve our own ways of working

What does success look like?

Deliver client work on time, and on budget
Ensure client satisfaction and engagement throughout every piece of work
Raise any risks or blockers to ensure that we can solve them and deliver what our clients need
Create and nurture good internal and client relationships
We will work together to set your own goals

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Process Consultant